What Is A Lift (Elevator) Call Out & Why Do They Break Down?
A lift call out refers to a situation where a lift has stopped working, for whatever reason, and requires urgent attention. There are several reasons why a lift will break down so we have created this document to help you (lift owners) understand why your lift may break down.
Common Faults Can Include:
Mechanical faults – Problems with lift doors (these account for approximately 90% of lift call outs) pulleys, cables, or motor components.
Electrical faults – Wiring issues, circuit breakers, or control panel failures.
Software faults – Errors in the lift control system.
Emergency Situations
- Stuck Elevators: When a lift becomes stuck between floors due to a mechanical failure, power outage, or other issues, it requires immediate attention. Occupants inside the lift may feel anxious or unsafe, so a swift response is crucial.
- Safety Risks: If the lift behaves unpredictably (e.g., sudden stops, jerky movements, or doors not closing properly), it poses safety risks. A call-out ensures that engineers promptly assess and address the problem.
- Response Time: Emergency lift call-outs take priority at GES. Engineers arrive promptly, assess the situation, and take necessary actions. They may manually release the lift, repair faulty components, or arrange evacuation if needed.
Scheduled Maintenance and Repairs
- Preventive Maintenance Is The Key: Regular maintenance prevents unexpected breakdowns. Lifts undergo scheduled inspections, lubrication, and adjustments. Engineers check for wear and tear, loose connections, and signs of deterioration.
- Component Checks: During maintenance visits, engineers examine critical components such as cables, pulleys, motors, and safety devices. They tighten bolts, replace worn parts, and ensure smooth operation.
- Benefits: Scheduled maintenance extends the lift’s lifespan, reduces downtime, and minimises costly repairs. It also enhances safety and user experience.
Fault Diagnosis and Troubleshooting
- Identifying Issues: When a lift malfunctions (e.g., stops abruptly, fails to level, or displays error codes), a call-out is necessary. Engineers use diagnostic tools to pinpoint the problem.
- Common Issues: Faulty door sensors, worn-out motor brushes, damaged control boards, or misaligned guide rails are common culprits.
- Repairs: Engineers replace faulty components, adjust settings, and recalibrate systems. They ensure the lift complies with safety standards and functions optimally.
Emergency Communication Systems
- Auto-Diallers and Phones: Lifts often have emergency communication systems. Auto-diallers connect to predetermined numbers (e.g., building management, maintenance company, or emergency services).
- User Interaction: If someone gets stuck in the lift, they can use the emergency phone to communicate with responders. The system automatically dials until it establishes contact.
